Frequently Asked Questions
t can take up to 10 minutes for the system to approve your order. If you still haven't received an order confirmation after this time, it may be due to the following reasons:
- Your order confirmation email may have ended up in your spam folder.
- There may have been an error when you entered your email address.
Please contact our customer service by phone at +45 53888950 or by email at hello@pompdelux.com, and we will resend your order confirmation.
The fit can vary from child to child, even if the size is the same. Therefore, we always recommend that you follow our size guide, which you can find next to each product in our webshop.
To ensure the best fit, please choose the size based on body measurements rather than the child's age
You can read about our return policy at this link:
We are unfortunately not able to resend your package.
If you have not picked up your package within the timeframe provided by the delivery company, your package will be returned to our warehouse and the amount refunded to you.
You will unfortunately need to place a new order.
If you receive a damaged or incorrect item, pls. contact our customer service at +45 53888950 or hello@pompdelux.com for assistance.
If you wish to return one or more products, you can do so via our return portal, which you can find here:
You can choose to use the prepaid label that was included in your shipment, or you can print a new one in the portal.
If you cannot find your order in the portal, it may be because the 14-day return period from the receipt of your order has expired.
Note - countries outside the EU do not receive prepaid labels and cannot print in the portal.
If you have a complaint about one or more products, you can do so via our complaint portal, which you can find here:
Once you have registered your complaint in the portal, you will be contacted by our customer service for further proceedings.
Note - You will not receive a return label immediately - if we need the product returned, it will be sent to you by our customer service.
For any assistance - you can contact our customer service by phone at +45 53888950 daily between 8:30 AM and 3:30 PM or via email at hello@pompdelux.com.
Our headquarters:
POMPdeLUX
A.P Møllers Alle 55
2791 Dragør
Phone +45 53888950
Our warehouse:
POMPdeLUX
c/o
Textile Logistics
Transportcenter
Alle 4-10
7400 Herning
Denmark
You can read more about POMPdeLUX's history at this link: Our Story
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