CUSTOMER SERVICE

CUSTOMER SERVICE

Our friendly and professional customer service personnel are ready to help and guide you either via telephone or our support form, which you'll find in the bottom right corner.

To allow us to deal with your enquiry as quickly as possible, please have your order number or customer number ready – you’ll find it in the top right of your order confirmation or on your invoice.

Please note that our customer service staff are unable to create or stop your order.
It is possible to change your order, if we did not pack your items already. Therefore, you should immediately contact customer service with your change (We recommend that you call us). However, we cannot guarantee that we can make the change, if your order has already been packed and prepared for shipping.
We can help you change to a different colour/size or another item in the same price range.

Customer service
Tel.: +45 8736 1000

Opening hours:
Monday – Thursday: 9 am – 4 pm CET
Friday: 9 am – 2.30 pm CET
Closed on Saturdays, Sundays and public holidays.

Due to Danish public holidays, our customer service desk is closed on the following dates in 2020: 9/4, 10/4, 13/4, 8/5, 21/5, 1/6, 5/6, 24/12, 25/12, 26/12.

Delivery time


Please find delivery time to your country below.
If your country is not on the list, please don’t hesitate to contact us with any question regarding delivery time for your destination. 

Your order will be processed within 3-5 working days
Hereafter international shipping  
Belarus 4-7 working days
Bulgaria 4-5 working days
Czech Republic 2-3 working days
Estonia 4-6 working days
Faroe Islands 5-7 working days
France 3 working days
Greenland 5-7 working days
Hong Kong 6 working days
Iceland 4-6 working days
(Due to the Covid-19 situation shipping might be longer)
Lithuania 4-5 working days
Poland 2-3 working days
Russia 5-15 working days
Serbia 4-7 working days
Slovenia 3 working days
Slovakia 3 working days
United Arabe Emirates 6-8 working days
United Kingdom 2-3 working days
United States of America 6 working days