Customer Service

DELIVERY TIME

We aim to pack and send your order from our warehouse within 1-3 working days.

CUSTOMER SERVICE

Our friendly, competent customer service staff are on hand to help and guide you, either by e-mail, chat or on the telephone.

To allow us to deal with your enquiry as quickly as possible, please have your order number or customer number ready – you’ll find it in the top right of your order confirmation or on your invoice.

Please note that our customer service staff are unable to create an order/amend or stop your order.

E-mail: mailcom@POMPdeLUX.com

Chat: See the “Leave a message” box in the bottom right-hand corner


Opening hours:

Customer service
Tel.: +45 8736 1000
 
Monday – Thursday: 9 am – 4 pm CET
Friday: 9 am – 2.30 pm CET
Closed on Saturdays, Sundays and public holidays.

Due to Danish public holidays, our customer service desk is closed on the following dates in 2019: 18/4, 19/4, 22/4, 17/5, 30/5, 5/6, 10/6, 24/12, 25/12, 26/12.