Customer Service


We aim to pack and send your order from our warehouse within 4-6 working days.


Our friendly, competent customer service staff are on hand to help and guide you, either by e-mail, chat or on the telephone.

To allow us to deal with your enquiry as quickly as possible, please have your order number or customer number ready – you’ll find it in the top right of your order confirmation or on your invoice.

Please note that our customer service staff are unable to create an order/amend or stop your order.


Chat: See the “Leave a message” box in the bottom right-hand corner

Opening hours:

Customer service
Tel.: +45 8736 1000
Monday – Thursday: 9 am – 4 pm CET
Friday: 9 am – 2.30 pm CET
Closed on Saturdays, Sundays and public holidays.

Due to Danish public holidays, our customer service desk is closed on the following dates in 2018:  29/3, 30/3, 2/4, 27/4, 10/5, 21/5, 5/6, 24/12, 25/12, 26/12.