RETURNS

If you wish to return goods, POMPdeLUX gives you 14 days (from the day you receive your goods) to do so. If you want to return any goods, all you have to do is fill out the  return note included in your parcel,  attach the return label to your parcel and hand in your parcel at your national postal service. The delivery bag which you received your goods in may be used.

Please note that you must send any goods in return latest 14 days after you received them. Read more about Returns under Terms and Conditions

It’s important that goods are returned with labels and in the same condition as you received them – otherwise a full refund is not possible.  

Returning/ EU-country:
1. Pack the item – The delivery bag which you received your goods in may be used.
2. Print the return note from My account . Fill it out and enclose it with the goods. Return note can also be find here
3. Attach the return label to your parcel – return label can be found here.

4. Hand in your return parcel at your national postal service.

If you want to return an item from a EU country (and get a full refund), and you have printed the return label via the link above, we will deduct the shipping cost in your reimbursement. If you choose another way of returning the goods, you also pay the shipping fees.

If you want to return a faulty item or an incorrectly supplied item, the return is free of charge if you use our prepaid return label. If you choose another way of returning the goods we will reimburse a maximum of EUR 15 in shipping fees.

Please note that you are responsible for the package/goods until we receive it/them. Make sure you keep the postal receipt and if possible, the tracking number.

Returning/ Non-EU Country:
1. Pack the item – The delivery bag which you received your goods in may be used.
2. Print the return note from My account. Fill it out and enclose it with the goods. 
3. You will pay the postage – however, we will refund a maximum of EUR 20 in shipping fees for the return of faulty items. 
4. Hand in your return parcel at your national postal service.

If you want to return an item from a non-EU country (and get a full refund) you have to pay the postage.

If you want to return a faulty item or an incorrectly supplied item, you have to pay the postage - we will however reimburse you a maximum of EUR 20 in shipping fees.

Please note that you are responsible for the package/goods until we receive it/them. Make sure you keep the postal receipt and if possible, the tracking number.

EXCHANGES

If you wish to exchange an item, then you return the item to be exchanged within 14 days of receiving said item. You just return the item in the same way as is described above under ’Returns’.

In the meantime, you place a new order for the item you want to receive in exchange – according to the current delivery conditions. This ensures that you will receive your new item faster, as well as that the new item will not be sold out in the meantime.

When we have received your return parcel, you will be reimbursed for the item(s) you have sent in return, with a deduction of the shipping fees.