Shipping and delivery
We aim to pack and send your order from our warehouse within 3-5 working days.
Shipping charge, regardless of size and weight, is EUR 15.00 for EU countries and EUR 28.00 for non-EU countries.
All orders are sent through DHL / the Danish National Postal Service as parcel post. Track and trace numbers are generated, allowing both you and us to follow the parcel until delivery takes place.
When you receive your package, you should check the items. If the packaging and contents are damaged, please refuse delivery of the package and send a complaint to the carrier/place of delivery. After doing this, please contact our customer service for further developments.
For further questions please do not hesitate to contact our customer service:
Phone.: +45 8736 1000
Monday - Thursday: 9 am - 4 pm CET / 8 am - 3 pm GMT
Friday: 9 am - 2.30 pm CET / 8 am - 1.30 pm GMT
Saturdays, Sundays and bank holidays closed.