Refund policy

 

RIGHT OF WITHDRAWAL

If you wish to return an item, you have 14 days right of withdrawal from the day you receive the item. You simply need to notify us by logging into our return portal here or at the bottom of the website. Log in with your e-mail and your order number and tell us what you want to return. Send the item back. You must pay for the return yourself, but if you situated in EU country you can print a pre-paid return label in the return portal. For non-EU citizens (except for Norway) you must provide the return postage yourself.

We deduct the value of your returned goods by using the enclosed return label – see the prices here

Please note that you must return the product within 14 days from the day you have notified that you have regretted your purchase.

It is important that the item is returned with hang tags and in the same unused condition as when you received it, for you to be refunded your entire purchase amount. If you wish to return your item, you have 14 days right of withdrawal from the day you receive the item. If you wish to make use of your right of withdrawal, you must register your return shipment in the return portal. You will find a link to this portal at the bottom of www.pompdelux.dk. The notice can also be given by writing to hello@pompdelux.com. In your message, you must make it clear to us that you wish to exercise your right of withdrawal - after which you have 14 days to return the item.

How to return – if you live within the EU or in Norway:

1. Register your return shipment in the return portal. Scan the QR code below or find the link at the bottom of www.pompdelux.com.
2. Pack the item – the shipping bag you received your items in can be reused.
3. You can print a prepaid return label in the return portal.
4. Drop off the return package with the shipping company.

We will deduct return freight according to terms of delivery stated on the site

 

How to return – if you live outside the EU:

1. Register your return shipment in the return portal. Scan the QR code below or find the link at the bottom of www.pompdelux.com.
2. Pack the item – the shipping bag you received your items in can be reused.
3. You must pay for the return shipping yourself – then drop off the return package with the shipping company.

 

It is important that the item is returned with hang tags and in the same unused condition as when you received it, for you to be refunded your entire purchase amount. If you wish to return your item, you have 14 days right of cancellation from the day you receive the item. If you wish to make use of your right of cancellation, this can be communicated to our customer service. The notification must be given by writing to hello@pompdelux.com. In your message, you must make it clear to us that you wish to exercise your right of cancellation - after which you have 14 days to return the item.

You can also choose to use our standard cancellation form and return it. You will find it with your order confirmation.

If you regret your purchase, the package must be returned to:

POMPdeLUX

c/o Textile Logistics

Transportcenter Alle 4-10

7400 Herning

Denmark

You cannot undo it by simply refusing to receive the item without clearly notifying us of this at the same time.

Refund

We always return your money to the same payment method with which you paid for your goods. The money will be returned no later than 14 days from the day we received your notice of cancellation.

We can withhold the amount until we have received the goods back or you have sent proof of dispatch of the goods - whichever occurs first.

The condition of the item when you send it back

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods.

This means that the product can be tried on as if it were in a physical store. If the item has been tried on more in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value. To receive the full purchase amount back, the product must only be tested, but not put into use.

Note: You are responsible for any damage that may occur during the return transport. You are not entitled to a refund of delivery costs if you partially cancel your purchase.

Please note that you are responsible for the package/goods until we receive them. Therefore, keep the receipt for delivery and any track & trace number.

Note! We do not receive packages sent by cash on delivery.